Before you book
- Some activities depend on sea conditions, operator availability, and safety guidelines.
- Prices may include a minimum advance to confirm your slot. The remaining amount (if any) may be payable at the venue/operator as communicated.
Last Updated · 26 Mar 2026
Refund & Cancellation Policy
Your booking is protected with transparent cancellation and refund policies.
- Secure Booking
- Transparent Policy
- Fast Refund Support
- Customer Assistance
24+ Hours
Eligible for Refund or Reschedule
Within 24 Hours
Rescheduling depends on availability
No Show
Usually Non Refundable
Weather Cancellation
Refund or Reschedule
This policy explains cancellations, rescheduling, and refunds for bookings made on Book Scuba Goa.
Customer cancellation
- More than 24 hours before: reschedule subject to availability, or refund (excluding payment gateway charges, if any).
- Within 24 hours: refund is not guaranteed because slots and logistics are reserved; rescheduling may be offered at our discretion depending on operator policies.
- No-show / late arrival: typically non-refundable.
Operator/weather cancellation
- If an activity is cancelled due to safety/weather/operational reasons, we will offer rescheduling or a refund for the affected portion, as applicable.
Refund timeline
Approved refunds are processed to the original payment method. Typical timelines are 5–10 business days, depending on your bank or payment provider.
How to request a cancellation/refund
Contact us with your booking details (name, phone, date, and payment/order ID). We may ask for additional details to verify the request.
Important notes
- Any convenience or gateway charges (if applicable) may be non-refundable.
- Partial refunds may apply if only part of the booking is cancelled or delivered.
- Final decisions may depend on operator terms and safety requirements.
Refund timeline
Approved refunds are processed to the original payment method. Typical timelines are 5–10 business days, depending on your bank or payment provider.
- 1
Booking Cancelled
- 2
Verification
- 3
Refund Approved
- 4
Payment Gateway
- 5
Money Returned
5–10 Business Days
Frequently asked questions
Quick answers based on this policy.
Yes, you can request a cancellation. More than 24 hours before: reschedule subject to availability, or refund (excluding payment gateway charges, if any). Within 24 hours: refund is not guaranteed because slots and logistics are reserved; rescheduling may be offered at our discretion depending on operator policies.
Approved refunds are processed to the original payment method. Typical timelines are 5–10 business days, depending on your bank or payment provider.
If an activity is cancelled due to safety/weather/operational reasons, we will offer rescheduling or a refund for the affected portion, as applicable.
More than 24 hours before: reschedule subject to availability. Within 24 hours: rescheduling may be offered at our discretion depending on operator policies. Weather/operator cancellations also include a rescheduling option where applicable.
Any convenience or gateway charges (if applicable) may be non-refundable.
Need Help?
Our booking team is here to help. Contact us with your booking details (name, phone, date, and payment/order ID).